Policies

policies

Quality Framework

A quality improvement process that seeks to improve patient care and outcomes through systematic review of care is an essential part of the practice of podiatry. Our podiatrists and staff hold monthly meetings to evaluate and discuss important facets of the “day to day” running of the clinic, patient care and case conference. Compulsory Continuing Education Guidelines set in place by the Podiatry Board of Australia are closely adhered to as required by law.

Sterilization

The Essendon Foot Clinic uses high quality sets of instruments that are cleaned and sterilized in a Siltex B20 Autoclave for single use on all patients. All instrument indicators are checked and catalogued once they have been sterilized. Biological testing of the autoclave is conducted regularly by an external and independent body to ensure the autoclave´s effectiveness.

Payment

Please contact the office staff to enquire about any specific fee structure.
Payment for services provided is expected at the time of consultation.
Payment plans for more extensive treatments are available but this must be established before its commencement.

Health Insurance

We welcome clients with private health insurance. HiCaps claiming is available on-site. Due to the huge variability of policies between different health insurance companies, it is important that you are aware of the entitlements of your specific policy.

Appointment Policy

The Essendon Foot Clinic offers appointments after hours, both morning and in the evening on selected days and some Saturdays. Our staff will make every effort to ensure a suitable time for your consultation.

We ask that you give at least 24-hour’s notice should you need to cancel or re-schedule an appointment. Furthermore, it is helpful if you arrive at least 5-minutes early for your appointment