Policies

Quality Framework

A quality improvement process that seeks to improve patient care and outcomes through systematic
review of care is an essential part of the practice of podiatry. Our podiatrists and staff hold monthly
meetings to evaluate and discuss important facets of the day-to-day running of the clinic, patient care
and case conference. Compulsory Continuing Professional Development Guidelines set in place by the Podiatry Board of Australia are closely adhered to as required by our regulating body.

Sterilization

Essendon Foot Clinic uses high-quality sets of instruments that are cleaned and sterilized in a Siltex
B20 Autoclave for single use on all patients. All instrument indicators are checked and catalogued
once they have been sterilized. Biological testing of the autoclave is conducted regularly by an
external and independent body to ensure the autoclave┬┤s effectiveness.

Payment

Please contact the office to enquire about any specific fee structure.
Payment for services provided is expected at the time of consultation.
Payment plans for more extensive treatments are available, however, this must be established before
its commencement.

Health Insurance

We welcome clients with private health insurance. HICAPS claiming is available on-site.
Due to the variability of policies between different health insurance companies, it is important that you
are aware of the entitlements of your specific policy.

Appointment Policy

For your convenience Essendon Foot Clinic offers appointments after hours, both morning and in the
evening on selected weekdays. The team will make every effort to ensure a suitable time for your
consultation.
We ask that you give at least 24 hours notice should you need to cancel or reschedule an
appointment. Missed appointment fees are charged when appointments have been confirmed within 24 hours and no reasonable excuse has been provided on two or more occasions.
Please arrive at least five minutes before your appointment time to complete any necessary
paperwork.